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liquduce2007 (November 30, 1999 at 12:00 am)
FUCKER!
Drattus (November 30, 1999 at 12:00 am)
I was a Vonage customer for two years, I couldn't hate them much more these days and I wouldn't point my worst enemy toward them. Calls kept going to voicemail though we have an answering machine so they shouldn't have, never improved until the box finally died, went into a reset loop.
They promised a new box if I wouldn't cancel, left me waiting a week with nothing then denied ever promising the new box in the first place. Now they want to jack me around about canceling. Web search, you'll see
Bigjohnnywad (November 30, 1999 at 12:00 am)
Verizon sucks!!!
fiorinog (November 30, 1999 at 12:00 am)
wait the hell is this lady talking about crap crap
DrJamesX (November 30, 1999 at 12:00 am)
The upshot is we've been without DSL service for 3 weeks. Attempts to get credit have been nothing short of frustrating with Vonage reps (seemingly with a gun to their heads) constantly pushing additional services or another free month of service. THE WORST CUSTOMER SERVICE EXPERIENCE EVER!!!!!!!!!!!!!!
DrJamesX (November 30, 1999 at 12:00 am)
But rather than being a helpful, convenient gesture by Vonage, we are instead convinced that Vonage undertook this role of contacting AT&T knowing full well that AT&T would probably tell us that a separate, distinct DSL stand alone service would be required.
DrJamesX (November 30, 1999 at 12:00 am)
'dry loop DSL' service is indeed required (and this runs over $50 a month). In addition, the Vonage sales reps did everything to discourage us from contacting our IP to disconnect our phone service (Vonage would handle that, according to the rep).
DrJamesX (November 30, 1999 at 12:00 am)
Don't even think of ordering this service unless you have 2 separate phone lines going into your house. Vonage did not tell us -- despite direct questions on our part -- that a special DSL service (stand alone) would need to be installed by our internet provider.
DrJamesX (November 30, 1999 at 12:00 am)
AWFUL!!! VONAGE IS DISGRACEFUL - I have been involved with a variety of customer service situations, but no such experience was as dreadful as dealings from Vonage. Vonage intentionally misled me and other potential customers into understanding that its digital phone service would work with the current AT&T DSL service I had at the time. What a crock a sh*t.
The0Archiver (November 30, 1999 at 12:00 am)
>.> I want to flame this so bad, but i wont cause if yall like vonage ain't my problem |
